Frequently Asked Questions
Q: What is the difference between the "HDY03" yoke (-HD) and "SDY03" yoke (-K)?
A: In the picture below, the HDY03 (-HD) yoke is shown on the left & SDY03 (-K) yoke is shown on the right. Both styles will pivot to cradle the headstock of your instrument & are adjustable in width to accommodate various types of guitars & basses.
The HDY03 (-HD) yoke is our "original style" guitar cradle & is recommended for a low-profile look, such as in a home, studio or collection display setting. It also requires the use of the included keeper rings to make sure the instrument stays securely in place. This cradle works best with classical guitars. (Featured on our CC01 guitar hanger.)
The SDY03 (-K) yoke is referred to as our "guitar keeper" cradle & is recommended for store use, as well as home, studio & stage use. Its deep-cradle design prevents the guitar from being improperly placed in the hanger. This cradle works best for headstocks with uneven or single-sided heels. (Featured on our CC01K guitar keeper hanger.)
Q: What is the difference between the "W" and "N"?
A: Wide (W) means "wide body" instrument; or acoustic. Narrow (N) means "narrow body" instrument; or electric. This is pertaining to the depth of the body of the instrument. A "wide" fixture will allow more space from the wall, & will work for both acoustics & electrics. A "narrow" fixture will only work for electrics or narrow-body instruments.
Q: What is the "yoke"?
A: The yoke is the "Y" shaped part which holds the instrument. This part may be adjusted to fit the headstock of your instrument; simply squeeze the arms together, or pull them apart. We also have different yokes to accommodate different instruments. Example: Guitar, Banjo, Violin, Ukulele/Mandolin, Cello, Dulcimer, and a special yoke for a 6-7 String Bass.
Q: Is the yoke adjustable to fit my instrument?
A: All guitar yokes may be adjusted to fit any size mandolin or guitar. To adjust the yoke width, look at the area at the first fret of the instrument. Adjust the yoke so the instrument will pass freely through the opening. To widen, grasp each arm of the yoke and pull apart. To narrow, put hand around yoke arms and squeeze towards each other.
Q: Can hangers be mounted on plaster walls?
A: Yes, but only mounted to the studs. The provided drywall toggles will not work in plaster.
Q: How can you tell if you have left or right facing hangers?
A: If you are facing the wall, and the guitars are turned toward your left hand, they are left facing hangers, and vice-versa.
Q: How can you tell if you currently have 30° or 65° hangers?
A: Put a tape measure against the wall plate and measure straight out from the wall to where the yoke screws into the end of the arm. (Do not follow the bend in the arm when measuring.) The 30 degree unit will measure 6.5" straight out, and the 65 degree unit will measure 9.25".
Q: Where are your products manufactured?
A: Start to finish - in the great state of Wisconsin, USA!
Q: Where do your products ship from?
A: Ontario, WI - United States
Q: Can I get hangers like a music store has to use on the wall in my home?
A: Yes, all of our hangers are manufactured in 4 wall types; slatwall, flat wall, gridwall, and pegboard. We also manufacture three convenient types of slatwall rail systems, so you can have all the versatility of a store right in your own home!
Q: Will your guitar hanger work for most other types of instruments?
A: It will hang many other types of instrument, but we make specific yokes/cradles for almost every type of instrument, and we recommend using the yoke/cradle that is made for use the type of instrument that you would like to display.
Q: Do your slatwall hangers secure to the slatwall system that I am using?
A: Yes! We have incorporated a new type of locking system that is easier to use. It's stock number is: "CLIP" if you wish to look it up in our keyword search. This slatwall clip is sent along with EVERY slatwall hanger that is purchased.
Q: Should I hang an instrument with an asymmetric headstock in a String Swing hanger?
A: Yes! The yoke is designed to pivot so that no matter what type of headstock design your instrument has, the hanger will keep the instrument completely vertical. We recommend turning the yoke all the way into the fixture and giving it a 1/2 turn back out, so it can freely pivot to adjust to the instrument's headstock style.
Q: Do your hangers and stands contain latex?
A: No. We have had our product ingredients tested to find out if any of them contain latex, and they do not.
Q: Are your products safe to use for guitars with a nitrocellulose lacquer finish?
A: Our material will not eat into the nitro of your guitar like most foams and rubbers do. Fender, Gibson, and Martin, all use our products in their showrooms, and for trade shows on their standard and high nitro finished guitars. However, there are some things that are out of our control that prevent us from putting an unconditional guarantee that no marking will ever occur.
1. If an issue does arise there is no definite way for us to tell if the marks were caused by our products or if they were from a previously used product from another manufacturer.
2. If you have used a guitar polish, be sure it is wiped off before you use our products. There is conflicting information on the internet as to whether polish is ever necessary or not. Also, along these same lines, do not use any chemical cleaners on our padding material. Water is fine if needed.
3. Guitars being stored in any sunlight can be a big problem, regardless of what material is being used in resting the guitar.
4. Nitro finish remains partially a liquid for its lifetime, so extended periods of time any significant pressure on the finish can result in pressure marks almost like a smear. This is worsened if the guitar was not given proper cure time when the finished was applied.
All of this being said we still have the safest material on the market for a nitro finished guitar and thousands of people trust hanging them every day. Also, if you have a nitro white Gibson, or Epiphone we have white yokes that we recommend for these extremely color sensitive finishes. If you decide to choose our products to display your guitars, for your peace of mind, we suggest that you check your guitars occasionally to be assured of their safety.
Q: I read a label on your products warning me I may be exposed me to harmful chemicals, such as titanium dioxide, are you saying that this product is not safe to use?
A: We recently had all the materials tested on our hangers and there is no concern of anything toxic coming from the hangers. We had to put the warning labels on our products until we had the results come through.
Q: On the MSTH, is the part that is attached to the back of the iPad magnetic or does it permanently attached by adhesive? Additionally, how think is the part on the back of the iPad?
A: The disc is steel-encased in an injection molded plastic ring and has to be attached with an adhesive to the tablet/iPad. The magnetic piece, attached to the end of the arm of the MSTH, is the piece that is secured to a mic/music stand. So, the magnet is only against the steel disc while in use. This set up has been tested out on a large iPad Pro for over two years, with no issues. The steel disc is 2.25 inches in diameter and .15 inches tall. It fits fine under a few brands we have tested, like Logitech. We cannot guarantee it will fit with any case, but many do work.
Q: In the pictures for the CC151 series, the guitar body is the left, and the neck to the right. Is there a hanger that will accommodate the opposite direction?
A: Yes, it can also face the other direction. You would just have to loosen the bolt that attaches the mounting plate to the flat fixture bar. Then spin the bar to the other direction. The yokes that cradle the instrument are also screwed onto the bar so they can then be turned to the position needed.
Q: Is there a way to remove the adhesive coupler from the back of an iPad?
A: To remove a coupler from a tablet/iPad: warm coupler up with a hair dryer and then take dental floss and run it under the coupler to remove. The same coupler cannot be reused, but you can buy an additional coupler at this link: https://www.stringswing.com/product/msth-c-mic-stand-magnetic-tablet-holder-coupler.
Q: When mounting a SW14 into brick, or wood wall studs, how many guitars can safely be mounted on CC03RL hangers?
A: If it is mounted correctly into the brick, the slatwall rail will hold more weight than the amount of guitars will ever weigh. We usually suggest 50 lbs per mounting point, or set of screws into the solid surface, studs, or brick. So, if using 3 or 4 mounting points on a 4 foot section, the rail would hold 150-200 lbs.