Return Authorization Request

Thank you for purchasing your String Swing display unit. We are dedicated to creating display items that are versatile, durable, and of the highest quality available.  Your display unit is warranted against defects in material and workmanship for its lifetime.  If you would like to make a warranty claim please follow the link below.

NOTE: Non-warranty return shipping cost is at the customer’s expense.

If you would like to return a display fixture for non-warranty reasons and be issued a refund, please follow the process below.

Submit the following information to

  • Five digit sales order number

Or the following information:

  • Name
  • Address
  • City, State, Zip
  • Phone
  • E-mail address
  • Model #
  • Approximate date of purchase
  • Amount paid for the product
  • Location of purchase
  • Reason for return


If approved, you will receive an RA number.  Then ship the display fixture, RA number and the information listed above to the following address:

String Swing, Inc.

Returns Department, RA #_____

27515 State Hwy 131

Ontario, WI 54651


When received, String Swing will inspect the returned display fixture for damage. There will be a 10-20% restocking fee deducted from the refund if the item is not in new sellable condition.  When a refund amount is established, the funds may require a few days to process after receipt of item(s).