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Returns

Return Authorization Request

Thank you for purchasing your String Swing display unit. We are dedicated to creating display items that are versatile, durable, and of the highest quality available.  Your display unit is warranted against defects in material and workmanship for its lifetime.  If you would like to make a warranty claim please follow the link below. 

https://www.stringswing.com/warranty/

NOTE: Non-warranty return shipping cost is at the customer’s expense.

If you would like to return a display fixture for non-warranty reasons and be issued a refund, please follow the process below.

Submit the following information to [email protected]:

  • Name
  • Address
  • City, State, Zip
  • Phone
  • E-mail address
  • Model #
  • Approximate date of purchase
  • Amount paid for the product
  • Order number
  • Location of purchase
  • Reason for return

 

If approved, you will receive an RA number.  Then ship the display fixture, RA number and the information listed above to the following address:

String Swing, Inc.

Returns Department, RA #_____

27515 State Hwy 131

Ontario, WI 54651



When received, String Swing will inspect the returned display fixture for damage. There may be a 10-20% restocking fee deducted from the refund which will be assessed on a case by case basis. If a refund is agreed upon, the funds may require a few days to process after receipt of item(s).